Our Community Transport Service provides affordable transport to City of Whittlesea residents who are eligible for My Aged Care.
Types of Journeys
Community Transport can assist with journeys to:
- Health and medical appointments (not including medical emergencies).
- Essential community, welfare and professional services.
- Social support or health group activities.
- Essential food shopping.
- Visit friends and relatives at health or care facilities.
Who can use the service?
To qualify for the service people must:
- Live in the City of Whittlesea.
- Be aged 65+, or 50+ for residents identifying as Aboriginal and/or Torres Strait Islander
- Be eligible for transport services through the Federal Government’s Community Home Support Program (CHSP).
The transport service at Whittlesea Community Connections is funded through the CHSP program. To access transport through this program, residents need to be registered with My Aged Care.
My Aged Care can be contacted on 1800 200 422. Once registered a client can request that a referral be sent to Whittlesea Community Connections’ Transport Service.
A guide to CHSP services is attached below:
How much do services cost?
We charge a flat fee of $5 per one way trip per person or couple within the City of Whittlesea. For trips outside of the City of Whittlesea, please contact our office. Community Transport providers are required under their operating contracts to charge fees to clients. Our fees help recover some of the costs of running the service. If you require more information about our fees, contact our office for assistance. Drivers are not permitted to negotiate fees, so please discuss any queries or concerns with the office well before your trip. If you are experiencing financial difficulties, we can undertake a confidential financial assessment. You will not be denied care and services because of your inability to pay a fee for reasons beyond your control. Please contact us to arrange this on 9401 6666 (option 1) or email us on transport@whittleseacc.org.au.
To provide employees, volunteers and board members and clients with a clear understanding of the mandatory fee collection and reporting obligations as part of the Commonwealth Home Support Program and the hardship provisions , here is is our policy ; Client Contribution Policy
To know more about the program, please click the image below;
