Settlement Services

Our Settlement Team provides individual casework and group activities  to assist new arrivals  develop the confidence and skills to participate more fully in the broader community.  Though services are designed to help  in the early stages  of arriving in Australia,  we recognise that settlement can sometimes be a long-term process and we are flexible in meeting the needs of migrant and refugee communities living in Whittlesea.  

Click here to download our Settlement Services flyer

To refer newly arrived clients to our settlement services and programs please download and complete our referral form.

Programs and Services

Casework Support
Our individualised and responsive casework services for permanent residents in their first five years in Australia are focused on building the knowledge and skills necessary  for individuals and families to achieve confidence and  independence as quickly as possible. Our skilled and experience staff can provide:-

• Practical help to solve problems
• Information about services and other supports
• Personal support on a wide range of issues
• Advocacy to ensure new arrivals are able to access the services they need
• Information about education and training
• Migration related advice

Please call our WCC intake worker on 9401 6666  to make an appointment or referral or email   the referral form above.

Community Connectedness
An important part of settling in a new country is the ability to establish connection with others in a similar situation as yourself as well as build bridges to connect with the broader community.  All our groups include conversational English practice as well as settlement information. 

We run groups for Arabic and Farsi speaking men and women, as well as a range of group activities for young people and programs for people to help with learning English. We can also help people with the process of becoming a citizen.   

Please call our WCC intake worker on 9401 6666 for more info about groups.

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Youth Programs and Youth Support 
A significant number of new settlers in Whittlesea are young people under 25 years of age. WCC supports the successful settlement of young migrants and refugees through casework, information,  learning  and life-skills support  and group activities.

Road Safety Program 
See more info here

Settlement Planning Committee
WCC facilitiates the Local Settlement Planning Committee for Whittlesea: the Whittlesea Multicultural Issues Network  to promote a co-ordinated approach to support for New Arrivals. All welcome to attend to share information and discuss emerging issues and needs
WMIN  Meetings.

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